What personal information do we collect from the people that visit our blog or website? We do not collect information from visitors our site or other details to help you with your experience.
When do we collect information? We collect information from you when you place an order, fill out a form or enter information on our site.
How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Our website has also got an to date Trustwave scan and been awarded fully compliant from a PCI Compliance point of view.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly won’t affect the user’s experience that your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.site.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative page or by using the Google Analytics Browser add on.
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
• By calling us
Lily and Ribbon LTD, Solar House, 282 Chase Southgate. London.
Created on 05/02/2018
UK mainland orders received by 3, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays).
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address. We will take all reasonable care to deliver to the address given.we will not be liable for non-delivery or as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode. We are unable to process orders to a P.O Box address. We are unable to offer delivery to British Forces Postal Office addresses.
Lily and Ribbon LTD only delivers online orders to UK addresses (excluding the Channel Islands), If you have an international order please contact email@example.com
3. Refund Policy
We hope that you are delighted with your order. However, if for any reason you are not entirelyyou may return any item in its original condition for a refund within 14 working days from delivery.
Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by emailing our customer service dept on firstname.lastname@example.org
Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distributionwithin 14 working days of delivery to you.
Refunds will only be made against the original credit/debit card used.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email us at email@example.com
To ensure prompt resolution, please provide the order number and keep the packaging and the damaged items for inspection by the carrier.
This policy does not affect your rights underas a consumer, which apply in addition.
4. Contact us page
Info@lilyandribbon.com / 0203 026 3675 (Lines open 10am to 5pm)
Lily and Ribbon Limited
Address: Solar House 282 Chase Road, London N14 6NZ
Company Number: 10575818