UK mainland orders received by 1pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays).
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address. We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode. We are unable to process orders to a P.O Box address. We are unable to offer delivery to British Forces Postal Office addresses.
Lily and Ribbon LTD only delivers online orders to UK addresses (excluding the Channel Islands).
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied , you may return any item in its original condition for a refund within 14 working days from delivery.
Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by emailing our customer service dept on firstname.lastname@example.org.
Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you.
Refunds will only be made against the original credit/debit card used.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us immediately by emailing our Customer Care Team on email@example.com
To ensure prompt resolution, please provide the order number and keep the packaging and the damaged items for inspection by the carrier.
This policy does not affect your rights under law as a consumer, which apply in addition.